We have tried to make it as easy as possible for you to order on the Jef Neve Scores-webshop. The description against each entry enables you to select the titles of your choice. The price of each item is indicated in Euro.
Our policy is to send you your order in the quickest and most economical way. The method of delivery is dependent on the destination address, and the cost is based upon the weight of the products. You are informed of the total weight of the order, the method and cost of delivery before you make your confirmation in the Checkout section.
Once you have submitted your card and delivery details, your card will be debited and your order despatched. Confirmation of your credit card transaction will be sent, via email, by return. Notification of despatch will be sent subsequently, again via email, once your order has been packed.
You will need to register on this website to place an order. By doing so, you will be able to check the status of your orders, edit your Account Info, view past orders and access your digital prints in My Account.

Online Payments
It is Jef Neve Scores e-commerce policy never to capture or store any bank card details belonging to our customers within our own systems: all transactions that take place on our websites are handled by our payment provider multisafpay.com. Should you have any queries relating to online payments from jefneve-scores.com, we would encourage you to contact Multisafepay on +31 (0)20 8500 500 or info@multisafepay.com - quoting your Transaction Reference Number in any communication with them.

Digital Goods
Our sheet music files are delivered in PDF format and can be downloaded and saved to your computer. You are permitted to make 1 print out of the file.
Files are for personal use only and photocopying or digital distribution of any kind without a licence is prohibited.
Orders supplied incorrectly or received damaged
In the event of an order being supplied incorrectly, or if you receive it damaged, we advise you to contact our Customer Services Team on +32 496 35 83 23 or email sales@jefneve.com stating your invoice/order number and date, so that we can authorise its return to us. This does not affect your statutory rights. Goods returned in this way should be clearly marked "Authorised Return". Jef Neve-Scores will send you either a replacement copy or provide you with a full refund.

Photocopying
Please remember that it is illegal to photocopy music without a licence from the copyright owner. To photocopy is to steal from the composer/author and the publisher.

Contact Details
For anything arising out of the above, or for further information, contact the Customer Service Department at the address below:

Customer Services Jef Neve Scores
Lange Violettestraat 170, bus 101
9000 Gent
Belgium
Tel: +32 496 35 83 23
Email: sales@jefneve.com

The Jef Neve Scores resides on servers operated and maintained by shopify.com.
Blue Key Productions is registered in Belgium.
Registered Office: Lange Violettestraat 170, bus 101, 9000 Gent.
Vat registration No. BE 0841.438.376